In a bid to curb the high rate of electricity theft across its network, the management of Ikeja Electric Plc, yesterday, launched a whistle blowing platform to enable customers report illegal and unethical activities in a safe, confidential and secure manner for immediate attention.
The platform, which is independently managed by Deloitte, one of Nigeria’s leading professional service firms, allows customers report, anonymously by making use of multiple channels including a toll free hotline, an email platform, a web-based service and a mobile app.
Speaking on the initiative, the company’s Head of Corporate Communications, Felix Ofulue, explained that the new platform is one of the many measures put in place to encourage a culture of transparency and accountability. With the introduction of the platform, customers can now confidentially report matters bothering on fraud, bribery, extortion, energy theft through illegal connections, vandalism and all actions detrimental to electricity services.
In his words: “By connecting our customers directly with the professional services provider responsible for the management the platform, we have provided a means for us to work together with the customers to expose all forms of illegal and unethical behaviour on our network”.
He stressed that Ikeja Electric is committed to the highest standards of openness, probity and accountability.
“Our subscription to the whistle blowing platform is in line with our core values of professionalism, integrity and discipline, and our commitment to uphold the highest ethical standards in all our dealings with our publics” he maintained.
Ofulue further assured all intending whistle blowers that in line with global best practices, the company has taken adequate measures to protect their identities by ensuring that the platform is safe secure and highly confidential.