November 24, 2017

Customer Relations Officer at Ibadan Electricity Distribution Company

Customer Relations Officer at Ibadan Electricity Distribution Company

Location: Ibadan


Job Description

  • To effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.

Responsibilities
General:

  • Meter reading and management of meter reading books
  • Handling of service connection like application
  • Detecting illegal service connection
  • Pursuing the collection of bad debts
  • Disconnection/ reconnection
  • Explaining estimated billings
  • Explaining sensitive issues such as tariff changes
  • Reporting faulty/ defective meters
  • Legalizing non-registered consumers
  • Disseminating load shedding schedules
  • Other commercial functions

Specific:

  • Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
  • Distributes customer bills within required timeframe – ensures timely and effective distribution of customer bills
  • Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction
  • Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
  • Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
  • Assist in meeting revenue targets for Business hubs – participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
  • Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
  • Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
  • Get customers both old and new on metering including the CAPMI scheme.

Qualifications and Requirements
Educational Qualification:

  • A good Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.

Desired Experience

  • At least 2 years of experience in a marketing role (esp. field based distribution)

Competence Requirements:

  • Understanding of the business of IBEDC and related businesses in the electricity sector
  • Strong Customer Relation Management skills
  • Knowledge of billing/collection practices, procedures
  • Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
  • Strong problem solving and analytical skills
  • Good interpersonal, persuasion, negotiation and communications skills
  • Good analytical and numerical skills with the proven ability to pay attention to detail.
  • Goal Oriented.

How to Apply
Interested and qualified candidates should:
Click here to apply 

Application Deadline: 30th May, 2017.

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